Privacy Policy
Little Hands Big Hearts respects the privacy of children and families and is committed to handling personal information with care, respect and confidentiality.
This Privacy Policy explains how Little Hands Big Hearts collects, uses, stores and protects personal information when you contact us, use our website or access our services.
Little Hands Big Hearts handles personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.
Last updated: September 2026
Information we collect
Little Hands Big Hearts may collect personal information about you and your child that is reasonably necessary to understand your family’s needs, provide appropriate support and manage our services.
Depending on how you interact with Little Hands Big Hearts, this may include:
your name, phone number, email address and other contact details
your child’s name, age and relevant family information
information about your child’s development, communication, behaviour, strengths, needs and support requirements
information about disability, diagnoses, health, education or other services involved in your child’s care
information you choose to provide when completing an enquiry form, speaking with us or accessing services
relevant reports, assessments, plans or other documents provided by you or, with appropriate authority or consent, another professional or service
administrative and service information, such as appointments, correspondence, consent records and billing information.
Some of this information may be sensitive information, including health or disability information. Little Hands Big Hearts takes additional care when collecting, using and protecting this information.
How we collect information
Little Hands Big Hearts may collect personal information:
directly from you when you contact us by phone, email, through the website or in person
through enquiry, intake, consent or other forms you complete
during conversations, meetings, observations and the delivery of services
through documents or information you choose to provide, such as reports, assessments, plans or relevant correspondence
from other people or organisations involved in your child’s support, such as schools, early childhood services, allied health professionals or other service providers, where you have provided consent or where collection is otherwise authorised or required by law.
Where practical, we will collect information about your child directly from you or with your knowledge.
Why we collect and use your information
Little Hands Big Hearts collects and uses personal information where it is reasonably necessary to provide and manage our services. This may include using information to:
respond to enquiries and communicate with you about your child and family
understand your child’s strengths, needs, behaviour, communication and development
plan, provide, review and adjust individualised supports
work collaboratively with families and, where appropriate and with consent, schools, early childhood services, allied health professionals and other people involved in your child’s support
prepare relevant plans, reports, recommendations and service documentation
manage appointments, administration, invoicing and record keeping
meet professional, safeguarding, insurance, NDIS or other legal and regulatory requirements that apply to our services.
We will only use or disclose personal information for the purpose for which it was collected, for a related purpose where permitted, with consent, or where otherwise authorised or required by law.
Sharing your information
Little Hands Big Hearts respects the confidentiality of children and families and will only share personal information where there is an appropriate reason to do so.
With your consent, information may be shared with people or organisations involved in supporting your child, such as:
schools, preschools and early childhood services
allied health professionals and other practitioners
NDIS providers, plan managers or other relevant NDIS parties
other services or professionals involved in your child’s care or support.
Only information that is reasonably necessary for the relevant purpose will be shared.
There may also be circumstances where Little Hands Big Hearts is required or authorised by law to disclose information without consent, including where necessary to meet child-safety, mandatory-reporting or other legal obligations.
Little Hands Big Hearts will not sell or provide personal information to third parties for marketing purposes.
How we store and protect your information
Little Hands Big Hearts takes reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or, where necessary, in paper records. Reasonable safeguards are used to protect information, including appropriate access controls and secure storage practices.
Access to personal information is limited to people who require it to perform their role or provide services.
Personal information is retained only for as long as required for the purposes for which it was collected and to meet applicable legal, professional, insurance or record-keeping requirements. When information is no longer required to be retained, reasonable steps will be taken to securely destroy or de-identify it.
Accessing or correcting your information
You may request access to personal information that Little Hands Big Hearts holds about you or your child, or ask for information to be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made by contacting Little Hands Big Hearts. We may need to verify your identity or your authority to access information relating to a child before providing access.
In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where we are able to do so.
Privacy concerns and complaints
If you have a question or concern about how Little Hands Big Hearts has handled your personal information, please contact us so that we can work with you to understand and address the issue.
Privacy enquiries or complaints can be made by contacting:
Little Hands Big Hearts
Email: karen@lhbhbehaviour.com
We will acknowledge and respond to privacy concerns within a reasonable timeframe.
If you are not satisfied with our response, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Website and online services
When you visit the Little Hands Big Hearts website, some information may be collected automatically through the website platform and related services. This may include information such as your browser type, device information, pages visited and general website usage data.
The website may use cookies or similar technologies to support website functionality and understand how the website is used. You can manage or disable cookies through your browser settings, although this may affect some website functions.
If you submit information through an online contact or enquiry form, the information you provide will be used to respond to your enquiry and for the purposes described in this Privacy Policy.
Third-party service providers may be used to operate the website, communications or other business systems. Where personal information is handled by a service provider, Little Hands Big Hearts will take reasonable steps appropriate to the circumstances to protect that information.
Changes to this Privacy Policy
Little Hands Big Hearts may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations. The current version will be available on this website and will show the date it was last updated.
Contact us
If you have questions about this Privacy Policy, would like to request access to or correction of personal information, or wish to raise a privacy concern, please contact:
Little Hands Big Hearts
Email: karen@lhbhbehaviour.com
Last updated: September 2026
